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October 7, 2016

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Leadership Development

The world in which we work is constantly changing. Organisations are challenged with conditions that change at breakneck speed. To succeed in this volatile business environment, leaders frequently undertake strategic initiatives. Unfortunately, too often these initiatives are poorly charted and inadequately executed. The role of a leader in a business is to establish a clear… Read More

Investor Readiness

Investor Readiness Key concepts –   Definition of equity An Attractive Business –   What makes an opportunity The Team  –  Key  attributes About Investors –   Sources of  finance Taking Action   – Diagnostic Duration: 4 Hours Please contact Richard Miller or Sophie Essex-Masmoudi if you would like to attend this workshop.

Growth Strategy

Striving for increased growth is an objective for most businesses however the path is not always a smooth one. Understanding what products, services, people, industries and market segments will provide you the desired growth and then what strategies are required to ensure you achieve your goals is critical. This workshop is designed to enable attendees… Read More

Business Value Maximization

Dafferns Business Value Maximisation Workshop 1. Introduction 2. Now – Where – How 3. Explain 10 steps Business Value Maximiser process 4. Profit Improvement – Waste Reduction 5. Growth – 4 Ways to Grow a Business 6. Minimize Risk – FMEA 7. One Page Plan 8. Summary Duration: 4 Hours Please contact Richard Miller or Sophie… Read More

Change Success

Change Success Introduction to the session Introducing change and the why Change Success Model Change insights Pulling the levers of change Applying change Summary Duration: 2 Hours Please contact Richard Miller or Sophie Essex-Masmoudi if you would like to attend this workshop.

Coaching and Developing People

Coaching and Developing People Coaching and developing your team Agility Change Focus Life Purpose Personal strategic SWOT Training Needs Analysis Time Management Affirmations Stress Management Powerful Questioning Four step Problem Solving Process Duration: 4 Hours Please contact Richard Miller or Sophie Essex-Masmoudi if you would like to attend this workshop.

Customer Service

Customer Service Welcome and Introduction Roadmap to great Customer Service – Now – Where – How,  Magic Wand,  Pareto Analysis Who are our Customers and what are their needs? – Listening skills, 5 why’s Measuring and Monitoring Customer Service – Force Field,  Designing surveys,  Loyalty Ladder Handling complaints and difficult customers – 6 step process… Read More

4 years with a MacBook Air

In June 2012 I wrote two blog articles on the theme of The Accountant with a Mac. These detailed my reasons for buying a MacBook Air as my work computer. At the time Macs were a rare sight in the business world, especially for accountants, where Windows applications were standard. Four and a quarter years… Read More